Product retrieval Policy:-

The customer has the right to replace or retrieve the product purchased from the website within 30 days from the date of purchase only in the case of an industrial defect in the product by the Consumer Protection Law, and in the case that the 30 days ends, the device will not be replaced or retrieved for any reason, and In this case, the customer must communicate with customer service 22010033 to register a maintenance notification, for the devices which a maintenance report is registered, according to the provision of Article 21 of the Consumer Protection Law.

When retrieving or replacing the product, the box and packing materials must be in their original condition, the product box has not been opened or used, and all its contents must be accompanied by all the original documents. In the case that there is a gift on the purchase request, it must be returned with the device and if it is not returned all attachments will not be approved to be replaced or retrieved, and in the case of retrieval or replacement of a product that was purchased and has a price or offer a discount, only what the customer has paid will be refunded.

* In the case the customer wants to replace or return the product despite the absence of an industrial defect in it within 14 days of the date of receiving the product by Article 17 of the Consumer Protection Law

1.    In the case that the device box has not been opened or used and the device is still in its original condition:
According to the provisions of Article 17 of the Consumer Protection Law, the consumer has the right to request the replacement or refund of the product value within 14 days from the date of receiving the product, if the device does not have an industrial defect, but the device must be on the condition that was on it when contracting (i.e. it was not opened or used).
•     In this case, the product is replaced with a refund of the price difference between the models if there is any return of the product, and its value is refunded after deducting the shipping expenses (300 pounds for air conditioners) according to Article 40, paragraphs 1 and 2 of the Consumer Protection Law (the supplier is obligated to refund the paid amount to the customer in the same way of payment, the consumer will bear the costs of shipping and returning the product.
•    In addition, in the case of online payment via VISA / Master, Vodafone Cash or Etisalat Cash, administrative expenses will be deducted at a value of (2.2%) from the value of the device, or administrative expenses of (2.25%) will be deducted from the value of the device in the case of payment from Through FAWRY services or deducting administrative expenses of (1.45% + 1 EGP) from the value of the device in case of payment through MPOS machines while receiving the product.

2.    In the case that the customer opens the device box:
According to the provisions of Article 17, Paragraph 2 of the Consumer Protection Law, the consumer is not entitled to replace or return the device in the case that the device box is opened, or the device is used as it is clear in the following cases:
A - If the nature of the device, its characteristics, and method of packing prevent replacing it or returning it, or it is impossible to return it to the condition it was in at the contract time.
B - If it was not in the same condition it was at the time of sale due to the consumer.
• As an exception to the text of article no.17, the product is replaced with a refund of the price difference between the models, if any, or the device is returned to the customer and returned its value, but after deduction (5%) of the packaging of the total value of the device.
• In addition to deducting shipping expenses (300 pounds for air conditioners), according to Article 40, paragraphs 1 and 2 of the Consumer Protection Law (the supplier is obligated to refund the paid amount to the customer in the same way of payment and the consumer will bear the costs of shipping and returning the product).
• In addition, in case of online payment via VISA / Master, Vodafone Cash or Etisalat Cash, administrative expenses will be deducted at a value of (2.2%) from the value of the device, or a deduction of administrative expenses of (2.25%) from the value of the device in the case of payment through FAWRY services, or deducting administrative expenses of (1.45% + 1 EGP) from the value of the device in case of payment through MPOS machines while receiving the product.

Discount code (Vouchers):-

The customer may obtain a voucher when purchasing an offer from our website or win any competition on our website or our official page on Facebook or through the loyalty and affiliation program or as rewards for our VIP customers, then these customers can purchase through our website with this voucher by using the discount code while registering a purchase requisition.

Instructions for use:

1. The discount code is only valid for single use and the customer himself.

2. The customer uses the discount code on our website while registering the purchase order.

3. The customer is not entitled to any difference if the discount value is greater than the total value of the purchases.

4. In the case that the value of the coupon is less than the total value of the purchases, the difference in the amount will be collected in cash upon receipt, electronic payment VISA / Master, payment by FAWRY, Vodafone Cash, Etisalat Cash, or by MPOS machines during the receipt of the product

Contact us

You can contact us via:

1. Live Chat on our website   https://airgroupegypt.com/ar
2. Send an email to  info@airgroupegypt.com
3. Our official Facebook page  https://www.facebook.com/airgroupegypt
4. Communication with customer service 22010033/ 43/ 73

Shipping

The company provides free shipping in Greater Cairo, Giza, and Qalubia, as well as some new communities such as El Obour, El Shorouk, and October

Additional shipping expenses are calculated outside the geographical framework in which the company moves for free, in coordination with the customer during the contract